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  1. Privacy Policy

    Effective Date: March 9, 2026

    Owned and Operated by: Pedacah Technologies

    At TCL Kenya, your privacy is a fundamental right. This Privacy Policy explains how Pedacah Technologies (“we,” “us,” or “our”) collects, uses, and protects your personal data in accordance with the Constitution of Kenya (Article 31) and the Data Protection Act (2019).

    1. Data We Collect

    We only collect information necessary to process your orders and provide a personalized shopping experience. This includes:

    • Identity Data: Name, age, and gender.

    • Contact Data: Phone number, email address, and physical delivery address.

    • Transaction Data: Details about products you have purchased and payment confirmation (e.g., M-Pesa transaction codes).

    • Technical Data: IP address, browser type, and cookies to improve website functionality.

    2. Lawful Basis for Processing

    In compliance with the Data Protection Act, we process your data based on:

    • Contractual Necessity: To fulfill your order and deliver your TCL electronics.

    • Consent: When you sign up for our newsletter or marketing updates (which you can opt-out of at any time).

    • Legal Obligation: To comply with Kenyan tax and accounting laws.

    3. How We Use Your Information

    Your data is used strictly for:

    • Processing and delivering your orders via our logistics partners (e.g., G4S).

    • Verifying payments and preventing fraudulent transactions.

    • Providing after-sales support and manufacturer warranty registrations.

    • Note: We do not sell, rent, or trade your personal data to third parties for marketing purposes.

    4. Data Security

    We implement robust technical and organizational measures to protect your data. All transactions on tcl-kenya.ke are secured via SSL (Secure Socket Layer) encryption. Access to your personal data is strictly limited to authorized employees of Pedacah Technologies who require it to perform their duties.

    5. Your Rights as a Data Subject

    Under Kenyan law, you have the following rights regarding your personal data:

    • Right to Access: You can request a copy of the data we hold about you.

    • Right to Rectification: You can ask us to correct inaccurate or incomplete information.

    • Right to Erasure: You can request that we delete your data when it is no longer needed for your orders.

    • Right to Object: You can opt-out of any direct marketing communications.

    6. Third-Party Links

    Our website may contain links to the official TCL global site or payment gateways. Please note that we do not control these third-party websites and are not responsible for their privacy statements.

    7. Contact Our Data Office

    If you have any questions regarding your privacy or wish to exercise your data rights, please contact us:

    • Data Controller: Pedacah Technologies

    • Physical Address: Skymall Building, Luthuli Avenue, Nairobi.

    • Email: support@tcl-kenya.ke

    • Phone: +254 721 499 355

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