1. Introduction

TCL Kenya (https://tcl-kenya.ke/) is an e-commerce platform dedicated to the sale of genuine and authentic consumer electronics. The platform is owned and operated by Pedacah Technologies, an authorized retailer of TCL products in the Republic of Kenya (“the Territory”).

Pedacah Technologies operates this website, including the supporting IT, logistics, and payment infrastructure, to ensure customers receive original, manufacturer-warranted products sourced directly from authorized distribution channels.

2. Binding Agreement

By using our website, you accept these terms and conditions in full. If you are using this website on behalf of a business or organizational project, you confirm you have the authority to bind that entity to these terms.

3. Registration and Account

3.1 You must be at least 18 years of age to register for an account or make a purchase. 3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. 3.3 We reserve the right to suspend or cancel accounts at our discretion, provided that any paid-for but unfulfilled orders are refunded in accordance with our refund policy.

4. Terms of Sale and Product Authenticity

4.1 Direct Sale: All products sold on this website are sold directly by Pedacah Technologies. We do not host third-party sellers. 4.2 Authenticity Guarantee: We warrant that all products are 100% authentic, brand new, and sourced from authorized TCL distributors. Every physical product comes with the standard manufacturer’s warranty as specified on the product page. 4.3 Pricing: Prices listed include all applicable taxes (VAT) in accordance with the laws of Kenya. Delivery charges will be clearly stated at checkout. 4.4 Title: Pedacah Technologies warrants that it has good title to all products sold and is the sole owner of the stock until the point of sale.

5. Returns and Refunds

5.1 Returns and refunds are managed directly by Pedacah Technologies in accordance with our Returns Policy page. 5.2 Refunds may be issued via mobile money, bank transfer, or store credit at our discretion, subject to local consumer protection laws.

6. Intellectual Property

6.1 Trademarks: The “TCL” brand, logos, and trademarks are the property of the TCL Corporation. Pedacah Technologies uses these marks in its capacity as an authorized reseller. 6.2 Website Content: All original content on this website (text, graphics, software) is owned by Pedacah Technologies or its licensors. You may not republish or redistribute our material for commercial purposes without consent.

7. User Conduct and Content

7.1 You may submit content (reviews or comments) provided it is accurate, truthful, and non-infringing. 7.2 You must not use our website for any fraudulent or illegal activity, including the use of spyware or malicious software.

8. Data Privacy

Your personal data is processed strictly in accordance with our Privacy Notice and Cookie Policy, ensuring compliance with the Data Protection Act of Kenya.

9. Limitation of Liability

9.1 While we strive for 100% uptime, we are not liable for business losses arising from website interruptions or events beyond our reasonable control (Force Majeure). 9.2 Our aggregate liability for any transaction shall not exceed the total amount paid by the buyer for that specific transaction.

10. Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.

11. Company Details

TCL Kenya is a brand operated by Pedacah Technologies.

• Registered Office: Skymall Building, 2nd Floor Shop 409, Opposite National Archives.

• Contact Email: support@tcl-kenya.ke

• Phone: +254721499355